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Discussion Starter · #1 ·
Help! I recently sold a turtle print Fuzzi Bunz diaper on eBay.<br><br>
The seller just wrote to me saying the diaper leaked and she wants a full refund including shipping.<br><br>
This diaper does not work as well as my brand new design FB, but it still worked for my ds. I thought that it wasa common understanding that MOE has improved its design over the years.<br><br>
What should I do?? <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/confused.gif" style="border:0px solid;" title="Confused">:
 

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I think that is a chance you take with Ebay.... If she got the product and it was described exact I would not give a refund...
 

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I don't think you should refund the money - it is an Ebay sale after all, and the buyer should always assume all sales are final unless stated otherwise.<br>
And if she leaves bad feedback to you, you can reply to it explaining what really happened...<br>
Did you say it was used in the sale? Everyone knows that FB bought used can sometimes have repellent fleece. You could maybe explain to her that could be causing the diaper to leak and tell her how to fix the problem - because it can be fixed.
 

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Find out what she stuffed it with, when she used it (day or night--home or out) and go from there. You shouldn't have to refund her money. It's a diaper for goodness sakes--some don't work for everyone. I'd guess maybe it wasn't stuffed properly. Good luck!
 

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What-everrrrrr! She is totally going to have to deal with that herself--as long as you sold the product exactly as is described in the auction, there is no reason to refund her money! That's just ebay and frankly, like someone else said, that is just diapers! They don't all work for all babies! I would be nice about it, but explain the facts to her--no refund!
 

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Discussion Starter · #6 ·
Thanks for your responses. I really needed a little guidance.<br><br>
I wrote her back a very nice response basically telling her that every baby's diapering needs are different.<br><br><img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/thumb.gif" style="border:0px solid;" title="thumbs up">
 

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Discussion Starter · #7 ·
Now she is threatening to go through the eBay and PayPal complaint process. I'm not sure what that means, but it sounds scary.<br><br>
She says that the product was bought in good faith and doesn't work.<br><br>
Should I just give in and refund her money and shipping? Oh, I am so not confrentational (sp?).
 

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I don't have any advise but know if that was me it would make me sick. I can't beleive she is making such a big deal out it. Seems a little silly to me. Especially on a product that is pretty inconsistant. You could refund her the money have her send it back and resell it. I don't know how the whole paypal thing works with filing with them. I hope you get this all sorted out. Good luck.
 

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Discussion Starter · #9 ·
This threatening thing is out of control.<br><br>
I have decided to refund her money and not deal with this person anymore.<br><br>
In my note to her I let her know that the cloth diapering community is a trusting community and threatening someone over a diaper is not acceptable. I also asked her to channel some of her energy into helping others in this world. Spending that much energy over one diaper is a waste! <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/orngtongue.gif" style="border:0px solid;" title="Stick Out Tongue">
 

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Jesus!! Has this woman NEVER shopped in Ebay before?? Doesn't she know that some of the time the thing you buy won't meet your expectations????? I would be so mad! It is just the last thing you needed now, isn't it?<br>
Well, I would not worry. There is ABSOLUTELY nothing that can happen to you expect receiving a bad feedback from this lady. Now, what she says about complaining to Ebay and all can never go through anyways...<br>
What a pain!!!!
 

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I think this is just CRAZY!!! What a <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/af.gif" style="border:0px solid;" title="aunt flo"> (supposed to be crazy lady, not af, LOL). ebay is an AUCTION not a store!!! You get what you get. If you sold her the item & it was as described, that's it! SOrry you're having such a hard time. I'd give her bad feedback & see if you can file a complaint w/ebay if you can.<br>
Good luck!!<br>
Amy
 

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Yes refunding the money is a good idea (even though I don't think you are at fault). It's better to just not deal with people like that. If she were to go to paypal your account would be frozen while they investigate.<br><br>
I have gotten so many "bad" diapers off of ebay (not that yours was bad. I know how FB's work different on each baby) and I couldn't imagine trying to get a refund. I just took at as a lesson learned.<br><br>
When I encounter someone like that I always offer a refund right away , even when I know I am right , because I don't want a long dragged out process or to have to deal with their negative attitude one minute longer then I have to.<br><br>
Sorry you had to deal with someone like that. And I hope she stays away from my auctions!
 

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Averysmom, do NOT give in!! There is nothing Paypal or Ebay will do, unless the item wasn't received, and it was. You can turn her into Ebay for threatening you. I'm assuming you stated in your auction that "all sales are final, items are sold in as-is condition". If she can't go through the steps to make the diaper not leak, or figure out why it is leaking, then it's her own fault. Go with the negative feedback, and then just leave a comment explaining the situation.
 

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No , I've dealt with this before and paypal will freeze your account while they investigate claims of items not received or misrepresented. And they take up to 30 days to resolve it. It's not worth the trouble to prove you are right. Just refund her and be done with it.
 

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I would agree with previous posters who suggest to find out what she's stuffing it with. For all we know she may not be stuffing it with anything! In addition, I would not refund her money without first receiving the diaper in return. That is how transactions work. What a meanie!
 

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How did I miss this thread?<br><br>
Wow - what a *ahem* rude woman. <img alt="" class="inlineimg" src="/img/vbsmilies/smilies/rolleyes.gif" style="border:0px solid;" title="rolleyes">:<br><br>
I'm thinking that I probably would have refunded her the money too, but only with DIAPER IN HAND.<br><br>
The FB prints were never as waterproof as the PUL and that is just understood. There is a momma on this board that collects the older FB prints and recognizes this trait with regards to them.<br><br>
Still, having your account frozen would NOT be nice . . . grrr . . . people like this erk me and make others afraid to deal with online auctions! <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/shake.gif" style="border:0px solid;" title="shake">
 

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I think you did the right thing. The stress wouldn't be worth it. It's better to refund the money and be done with it than to feel stressed out and sick about it.<br><br>
I had a similar situation happen to me. I bought some Kooshies fitted diapers off e-bay which the seller had listed in very used but funcitonal condition. I was satisfied with them when I received them since she'd been honest in her description. I used these on my son a few times but didn't like the crinkliness of them so I decided to resell them on e-bay. I was very honest about the condition, stating they were in very used condition and didn't look like much but still worked. I started my list price at .99 cents (for 4 fitted diapers) to reflect their condition. The person who bought them from me complained when she got them stating they weren't even functional. I wrote back stating that I knew from experience that they WERE but that we'd have to agree to disagree and that I'd do what she felt was appropriate. I just didn't want to take the risk of negative feedback. She mailed the dipes back to me and I gave her a refund minus shipping as I stated to her I would. She left me positive feedback. The situation still makes me mad but what can you do? Some people have very high expectations and sometimes you have to just agree to disagree. I guess maybe from now on you could put a "no returns" clause on your auctions and that would take care of it.<br><br>
Good luck!<br><br>
Jenny
 

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That is awful! It amazes me how some people can be so stupid! I've had my share of deadbeats on Ebay and it always just fumes me. You go through all the hassle of listing etc. only to have someone come back and be totally unreasonable.<br>
I agree though, just refund her money and be done with it. You've had to sacrifice enough of your valuable time, don't waste anymore on this person, they just don't deserve it.<br>
I just hope I don't have to deal with this person with any of my auctions. I'm sorry you had to.
 
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