I don't have any great ideas and will be anxious to see other responses here. I just wanted to say you're not alone. My daughter does pretty well with the dog (of course he can take most anything), but she is too rough with the cats. She is slowly getting better, but when she gets excited she forgets. She also knows that grabbing fur is a quick way to keep them from running away. We just continue to try to demonstrate how to treat the animals and tell her to be gentle. This is the one area where we have tried sort of a time-out for her. She was continuing to badger the cats and laugh about it so I sat her down with me and she had to sit for 2 minutes with me. I tried to use it as a time for her to calm down and to talk about how we treat the animals. It helped some, but we continue to work on this problem.