Mothering Forum banner

1 - 2 of 2 Posts

·
Registered
Joined
·
4,404 Posts
Discussion Starter · #1 ·
We've had an online savings account with Capital One Direct Banking since mid-year 2009 (through Costco's program). Today was the first time I needed to call them and they did an EXCELLENT job handling a special and URGENT request for me. Both customer service reps I spoke to (two separate calls: one to initiate the request; one to confirm) were courteous, friendly, efficient, and <b>proactive</b>. An awesome combination, I might add, for getting things done QUICKLY and pleasantly. <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/orngbiggrin.gif" style="border:0px solid;" title="orange big grin"><br><br>
In a day and age where good customer service is rare, I wanted to share some good news with others. There are still excellent customer service folks out there and companies who hire them and maintain the atmosphere necessary to keep them. <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/thumb.gif" style="border:0px solid;" title="thumbs up"><img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/thumb.gif" style="border:0px solid;" title="thumbs up"><br><br>
Got any other stories of <i>recent</i> excellent customer service?
 

·
Registered
Joined
·
119 Posts
Hunter Ceiling Fans have awesome customer service.<br><br>
We bought a fan for our bedroom. About a year later, my husband was rearranging beds, and forgot the fan was there (and on). So he whacked it with a boxspring and bent part of the fan.<br><br>
I called for a replacement part. I did have to be on hold for about fifteen minutes, but once I got a live person, they were polite and courteous, and took care of everything very quickly. They asked for the date of purchase, but didn't require a receipt, and said it'd be seven to ten days before it came in the mail. It was there two days later.<br><br>
We definitely spend the extra to get Hunter fans now!
 
1 - 2 of 2 Posts
Top