I would order samples from another WAHM & hand them out until you figure out what is going on. If she has flaked out, I would remove the label. You paid for them & no need to waste them.
What should I do?
I've been sending out soap samples with all my orders. I've used this WAHM's soap and we LOVE it. But it is starting to look like she's flaked out. No response to emails, and my last order with her was never filled. I know someone else is looking for her too. Thankfully my order was only $10.
But I've sent these soaps with her name & website to dozens of customers! Not to mention the fact that I have close to 100 more to send out. I feel terrible that I may have sent out stuff to my customers from a potentially bad apple. Should I put a note on my site? Try and contact people who recieved the freebies? What about the soaps I still have? I can take the label off easily, but I don't quite feel right about that either. Any suggestions? I'm not making a snap judgement, I'm still holding out hope that she'll turn up. But as each email goes unanswered and I find other people unhappy about her I lose more hope.
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But I've sent these soaps with her name & website to dozens of customers! Not to mention the fact that I have close to 100 more to send out. I feel terrible that I may have sent out stuff to my customers from a potentially bad apple. Should I put a note on my site? Try and contact people who recieved the freebies? What about the soaps I still have? I can take the label off easily, but I don't quite feel right about that either. Any suggestions? I'm not making a snap judgement, I'm still holding out hope that she'll turn up. But as each email goes unanswered and I find other people unhappy about her I lose more hope.
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Can someone pm me about the conga thing and the lotion samples? I couldn't find them on that site and don't know what the other one is
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My opinion is this -
You paid her for the samples. Your leaving her labels on is a courtesy to her.
She did not give them to you and ask that you please include them in your packages so that you could promote her biz.
By paying for them you have the right and discretion to chose if you want to leave the labels on or remove them when including them in your packages.
If you are worried that she is not providing quality customer service, remove the label and don't lose the $$ you have spent.
If anyone inquires as to who makes the product explain to them that although it is yummy you are not sure that the WAHM is still doing business as she was when you initially purchased the product. But, that you are glad they are enjoying their goodies!
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You might also want to send an email out to those that have recieved the sample with the label explaining to them what is going on.
You paid her for the samples. Your leaving her labels on is a courtesy to her.
She did not give them to you and ask that you please include them in your packages so that you could promote her biz.
By paying for them you have the right and discretion to chose if you want to leave the labels on or remove them when including them in your packages.
If you are worried that she is not providing quality customer service, remove the label and don't lose the $$ you have spent.
If anyone inquires as to who makes the product explain to them that although it is yummy you are not sure that the WAHM is still doing business as she was when you initially purchased the product. But, that you are glad they are enjoying their goodies!
You might also want to send an email out to those that have recieved the sample with the label explaining to them what is going on.
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